MyHermes offers a 3 day service which may include parcels collecting from the door of a customer. For a quick solution to minor complaints, Hermes recommend that they are contacted by email. Complain. We register and address all complaints. Tried to contact Hermes but can only get a BOT. While Hermes.com does not offer live chat, they do have a phone number. I've phoned them but it's just a recorded message which directs you back to the website. Trying to email, text, telephone that actually works where you get a human being. And they didn't even leave a note. Told delivery will be on the drivers next working day. The company is owned by Hermes UK, which runs its own independent courier network. The company has an email address. If you've shipped a parcel using Hermes, you may need to reach out to track your parcel, ask a question, or express a concern. I've contacted them about 3 times via Facebook messages and they haven't even bothered to respond. More Hermes Complaints & Reviews. They offer a variety of shipping options, both internationally and locally. Please make sure to complete all questions and agree to the group rules to be accepted into the group. The more details you can give us, the quicker we can respond to your complaint. Hermes is a parcel delivery service with over 4,500 shops in the United Kingdom. I no longer deal with any company that uses Hermes, if I can help it. Their email id is [email protected]. Contacting Hermes.com. So who signed ? The best phone number for Hermes.com is their 800-441-4488 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. To get it there they must have lobbed it over a 7ft fence. The parcel has never arrived and still shows as "in transit" on tracking info. There is only 1 way to get customer help from them. Hermes - Liars; ... Hermes are so frustrating. Then email to say no delivery. It was rescheduled twice during the day. They do not give answers. That might not be for another week. The prices for the service start from 3.50 vat for a 0 … Hermes / MyHermes Complaints Group has 12,255 members. If you want details regarding your delivery, do not hesitate to send them an email. They used to be excellent, but now no human contact available. I've logged a complaint via Resolver, which seems to be linked to this site but I've never heard of it before. Hermes complaints email. Hermes say delivered and signed for on 28th Feb. there was no-one in the house from 27th Feb until 1st March. (0800 - 022 22 77), but you can also give us your complaint in writing using this form. absolute rubbish. I get an email to say they have delivered and left it in my mailbox - but I don't have a mailbox! You need to email the following address customer.relations@hermes-europe.co.uk and provide your tracking number and a contact telephone number for them to get back to you on. Due to the weight (2.1 kg) Royal Mail Wanted £13.85 postage so I offered delivery by Hermes courier at a cost of £7. I'm a private seller and recently sold some jigsaw puzzles. once they tell me on their contact email that it's been delivered and signed for, they then finish the "chat" and don't give me a chance to explain the non delivery problem. The network is known to deliver over 160 million parcels each year. Hermes - They don't deliver! Write down the problem in detail in the body of the mail. Hermes Complaints Email Address. Because hermes themselves say so, it seems you, as well as many of the hermes drivers need to read the hermes website - "Unsafe" = Wheely bins, Door steps, Gardens, yards & patios, Over gates or walls, Under benches, tarpaulins or plant pots what hermes says is a safe place - Nothing shown on "View Delivery Signature" link. Hermes live chat are useless. Useless courier. The 'secure location' for a fairly valuable item that Hermes delivered to me was a puddle of water in my back yard. You can send them an email if you face a problem regarding Hermes products.
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